Inexpensive — Compared to personal visits and individually typed letters
Immediate — Produces some sore of answer the moment the contact is made
Personal — Allows an exchange between two people
Informative — Allows you to ask questions, obtain information and take appropriate action
Flexible — Approach can be varied as changing situations demand
It should result in agreement as to what is to be done
Use voice mail or answering machines if available. Leave detailed complete messages and speak slowly
Always be courteous
When asked why you are calling, never say it is in regards to a debt, regarding an invoice is better
Create a send of urgency by leaving a deadline time to hear from them
Get the name of a person in charge of issuing checks or paying bills
Ask for the best time to call them in the future
Leave complete messages, your name, company name, phone number, and the request for a return call
Get the name of the person taking the message
Ask when the person you need to speak with will be back, and call at that time
Michelle Dunn started and successfully ran M.A.D. Collection Agency for 8 years, and has received wide press with articles appearing in Ladies Home Journal, PC World, and many other magazines and newspapers. Michelle owns and operates www.Credit-and-Collections.com (an online professional collections community for networking and discussions) and Never Dunn Publishing, LLC.
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