home > articles > credit & collection articles > telephone script for getting new business for your collection agency
By Norma Burns, Burns & Carlisle
E-mail Norma Burns, Burns & Carlisle
Good morning/afternoon. Who is your business office manager? Is he/she available?
My name is ____________ and I am calling from Burns & Carlisle here in East Texas. Our collection agency specializes in medical debt collections. Do you currently do your collections in-house or do you outsource to a collection agency?
If in-house – Have you considered the use of a collection agency to reduce the cost of you having to collect yourself? First of all, we work on a fee basis, which means you do not pay us anything unless we collect. Our fees are competitive yet affordable.
Free up your staff to work on more important task. Most likely your in-house collectors are doing a lot more than just collecting whereas collecting is ALL we do.
- We pay to mail your letters which would be a great cost savings
- We offer more services to collect your debt than you can most likely provide, at no additional costs to you
I would love to set up an appointment so that we can discuss your collection needs and our services more in-depth.
If no appointment: If I can help you in the future, please give me a call. Either way, I will check back from time to time to see how things are going for you.
If collection agency – Are you happy with the service and recovery rate your current agency is providing? Does your collection agency handle your first, second, or last place listings? Do they keep you informed on their progress? What percentage are you paying them.
We believe you get what you pay for – but we also believe you should not have to pay more to get more. 100% of our efforts are spent collecting.
Let me tell you a little about our agency. Our agency consist of trained collectors and collection managers from around the state so we have first hand knowledge of what you’re up against when it comes to out-sourcing your accounts. Our collectors have worked for good agencies and bad agencies and based on those experiences, we have formed what we believe is the best agency.
I would love to set up an appointment so that we can discuss your collection needs and our services more in-depth.
If no appointment: If I can help you in the future, please give me a call. Either way, I will check back from time to time to see how things are going for you.
home > articles > credit & collection articles > telephone script for getting new business for your collection agency |
